Privacy Policy
Last updated: 23 November 2025 · Rollify — Pacini Holdings Pty Ltd
Rollify (“we”, “us”, “our”) is owned and operated by Pacini Holdings Pty Ltd. We take your privacy seriously and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using the Rollify website or platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When you register, subscribe, or interact with Rollify, we may collect your name, email address, phone number, business name and address, payment information (processed by Stripe), customer and job data you enter into the platform, and any information submitted through contact forms or support channels.
1.2 Device & Usage Information
When you visit the Rollify website we automatically collect information including browser type, IP address, time zone, cookies, pages viewed, referral sources, and how you interact with the site. This helps us understand performance and detect potential misuse.
1.3 Platform Usage Data
When using the Rollify app, we collect operational data including quotes, invoices, job details, product selections, settings, and app usage analytics. This data is required to provide the service.
2. Why We Process Your Data
Provide access to the Rollify platform and deliver the service
Process subscription payments and manage billing
Detect and prevent misuse, fraud, and security threats
Provide customer support and respond to enquiries
Send important service notifications and product updates
Improve the website and platform based on usage data
3. Legal Bases for Processing
We process your data under the following legal bases:
Contract performance
To fulfil your subscription and deliver the platform service
Legitimate interests
To improve the platform and protect against fraud and misuse
Legal obligations
To comply with applicable Australian laws and regulations
Consent
Where applicable, such as optional marketing communications
4. Your Rights
Under the Australian Privacy Act and applicable law, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Request a copy of your data (portability)
Opt out of marketing communications
Lodge a complaint with the OAIC
To exercise any of these rights, contact us at support@rollify.com.au. We will respond within 30 days. Complaints may also be directed to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
5. Data Storage & Security
We store your information in secure environments with appropriate administrative, technical, and physical safeguards. We use trusted third-party providers including Stripe (payments), secure cloud hosting infrastructure, and email providers for communications. These services receive only the minimum data required.
No method of transmission over the internet or electronic storage is 100% secure. While we implement industry-standard protections, we cannot guarantee absolute security. In the event of a data breach that is likely to result in serious harm, we will notify affected users and the OAIC as required by the Notifiable Data Breaches scheme.
6. Data Sharing
We do not sell your personal information. We may share your data only when necessary with:
Payment processors (Stripe) to process subscription payments
Hosting and infrastructure providers to operate the platform
Legal authorities when required by law, court order, or fraud investigation
7. International Data Transfers
Some of our third-party service providers are located outside Australia, including in the United States. Where we transfer personal data internationally, we take reasonable steps to ensure recipients handle it in a manner consistent with the Australian Privacy Principles. Where you are an EU resident, transfers outside the EU are subject to appropriate safeguards under GDPR.
8. Data Retention
We retain your personal information for as long as your account is active, as required to provide our services, or as required by Australian law. After account closure, data is retained for up to 90 days before deletion, unless a longer period is required by law. You may request deletion of your account at any time by contacting support@rollify.com.au.
9. Cookies & Tracking
We use essential cookies to operate the platform and analytical cookies to understand how visitors use our website. We do not use advertising or tracking cookies to follow you across third-party websites. You can control cookie settings in your browser. Disabling essential cookies may affect platform functionality.
10. Children’s Privacy
Rollify is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. Your Responsibilities
As a Rollify user, you are responsible for maintaining accurate customer data, complying with privacy laws applicable to your own customers (including the Australian Privacy Act where relevant), keeping your login credentials secure, and ensuring data you enter into Rollify is collected and used lawfully.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Where changes are material, we will notify you by email before they take effect. Continued use of Rollify after that date constitutes acceptance of the updated policy. The current version is always available at rollify.com.au/privacy-policy.
Questions about your privacy?
Contact us and we’ll respond within 30 days as required by the Australian Privacy Act.
support@rollify.com.au →