190 pricing grids, 10 people, and a feature EHI Group asked us to build
EHI came from a platform where asking for a change came with an invoice. At Rollify, one of their suggestions became a feature every customer now uses. That is the whole difference, in one sentence.
EHI Group
Hawkesbury, Hills District, Penrith, Blue Mountains & Sydney · Security doors, screens, grilles and window furnishings
ehigroup.com.au →A big team, moving independently
EHI Group is not a two-person operation. Dennis runs a business with around five sales reps and five installers, all working independently across the Hawkesbury, the Hills District, Penrith, the Blue Mountains and greater Sydney. Security doors, security screens and grilles, insect and retractable screens, Magnetite retrofit double glazing, curtains and blinds. It is a range that spans genuinely different trades.
At that size, quoting is not the only problem. Ten people making independent decisions all day is a coordination problem, and every one of those decisions has money attached to it.
Paying twice for the same software
EHI had been through a full onboarding with a previous platform, so this was not a business afraid of the work. The problem came afterwards.
Every time they wanted something changed, they were quoted for it, on top of a subscription they were already paying. They had no access to their own data. And critically for a business with EHI’s range, they could not control how products were structured or how quotes were built. Those were not cosmetic preferences. The way a security door quote is put together is the difference between a customer understanding what they are buying and a customer going quiet.
Charging a customer to change their own pricing has never made sense to us. You are already paying every month. A new grid, a new supplier, a product rebuilt from scratch, that is just the job. And most of it EHI do themselves now anyway, without asking us at all. That is the point.
190 pricing grids
This was the largest onboarding we have done. To price EHI’s range accurately we built over 190 pricing grids covering more than 25 products, each quoted precisely on its own measurements, mesh or fabric selections and configuration options.
Most of that work was done alongside Karyn, EHI’s office manager, session after session, until every grid matched how EHI actually prices. It took a long time. There is no version of this where 190 grids get loaded in an afternoon, and we would not claim otherwise.
We also came out to their office and ran a walkthrough with the whole team, office admin, sales reps and installers together, showing the system working on their real jobs rather than a demo dataset.
The installer pay problem
One requirement mattered more than any other, and it is the one most quoting platforms ignore entirely: EHI needed to know exactly what each installer had earned on each job.
That is harder than it sounds, because installer pay in this trade is full of variables. Install into brick rather than timber and the rate goes up. A curtain over three metres wide pays more than one under. Different products carry different rates entirely. Multiply that across five installers and a week of jobs, and checking it by hand is both slow and unreliable, with errors running in both directions. Overpay and the margin quietly disappears. Underpay and you have a much bigger problem than money.
Install rates set per product, with the variables that actually change the number
Every job’s installer cost calculated automatically as the quote is built
Installers can see and submit their own earnings, and the office approves and marks paid
The part we want to be honest about
EHI asked us for things. A sharper schedule. A clearer quote PDF. And a way for installers to track their own income, which came directly from Dennis and the team, not from us.
We built them. That installer payment feature is now part of Rollify for every customer, and it started as a suggestion from a business that had spent years being told changes would cost extra.
This is the honest advantage of being a smaller company. We are not going to out-feature platforms with a decade’s head start. What we can do is take a good idea from a customer on Monday and have it live soon after, and that is worth more to most retailers than a longer feature list.
“We’d spent years being told every change would cost us extra. We asked Rollify for the installer tracking and it just got built. That told us what sort of company we were dealing with.”
Dennis, EHI Group
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Pricing grids built 190+ across 25+ products |
Team on one system Office, 5 sales reps, 5 installers |
Cost of changes Included, and mostly self-serve |
Where EHI is now
EHI runs its whole operation through Rollify. Office admin, sales reps and installers on one system, from first enquiry through to installer payment. They configure their own products and pricing without asking us, and they have ongoing support when something urgent comes up. The difference is not just that quoting got faster. It is that the business owns how it works.
Common questions
Does Rollify charge for changes after onboarding?
No. New pricing grids, new suppliers, restructured products and updated rates are all included in the subscription, and most of it you can do yourself without contacting us. Worth asking any vendor this before you sign, in writing.
Can quoting software track what installers are owed?
Most cannot. Rollify calculates installer pay per job from rates you set per product, handles variables like substrate and size, and lets installers submit their earnings for the office to approve and mark paid. The feature exists because EHI Group asked for it.
How large a product range can it handle?
EHI runs over 190 pricing grids across more than 25 products spanning security doors, screens, grilles, double glazing and window furnishings. Larger ranges take longer to set up, but there is no ceiling on how many you can carry.
About EHI Group
EHI Group supplies and installs security doors, security screens and grilles, insect and retractable flyscreens, Magnetite retrofit double glazing and window furnishings across the Hawkesbury, the Hills District, Penrith, the Blue Mountains and greater Sydney. Locally owned and operated with its own team of installers, EHI has been fitting security and home improvement products for Sydney homes for many years. See the range at security doors and screens in Sydney.
See how Rollify can do the same for your business
Bring one of your supplier price lists to a 30-minute demo and we will build a live quote from it while you watch. No setup fee, no obligation.
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